Privacy Policy

Effective Date: 2026-01-01

Richmond Elite Epoxy Flooring respects your privacy. This policy explains what information we collect when you visit richmondeliteepoxyflooring.site or contact us, how we use it, and the choices you have. We keep it simple and only collect what we need to serve you well.

Information We Collect

When you request a quote or book a service, we collect your name, phone number, email address, and the address where the work will happen. We also collect details about your project, such as the type of floor, square footage, and any photos you share with us.

When you browse our website, we automatically collect basic technical information like your IP address, browser type, device type, and the pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to respond to your request, schedule a site visit, provide an estimate, and keep you updated about your project. We use your project details to plan the work and order the right materials.

We use website usage data to improve our site, make our services easier to find, and understand which pages are most helpful. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and to measure how visitors use the site. Cookies are small files stored on your device that help the site function properly and load faster.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to understand website traffic and usage patterns. These tools collect information sent by your browser as part of a web page request, including your IP address and pages visited.

We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform services on our behalf and are required to protect it.

Data Sharing and Disclosure

We share your information only with trusted service providers who help us run our business, such as scheduling software, payment processors, and material suppliers. They only receive what they need to do their job.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We never rent or sell your personal information.

Data Retention

We keep your personal information for as long as needed to provide our services and meet legal, tax, and accounting requirements. When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and staff training.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop using your information for marketing purposes.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable Canadian privacy laws.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.

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